Terms of Service

These terms are an agreement between you and LooiQ, Inc. ("LooiQ", "we"). They apply to guests, meaning anyone requesting restroom access through LooiQ, and to businesses, meaning LooiQ account holders and their staff. By requesting a door code or using a LooiQ account, you agree to these terms and to our Privacy Policy.

LooiQ helps businesses open their restrooms to guests without handing out the door code at the counter. Guests scan the sign by the door, enter a phone number and get the door code. Businesses manage restrooms, staff and records in the LooiQ app. LooiQ works with the keypad lock a business already has, and nothing connects LooiQ to the lock itself.

LooiQ never charges guests for restroom access.

Your phone number. Your number is turned into a one-way hash the moment it arrives, and the number itself is never stored. The hash is used only for access and accountability at restrooms that use LooiQ.

Using a LooiQ restroom. You agree not to:

• share or post door codes;
• use someone else's phone number or a fake number;
• try to get around a block, a ban or the limits on requests;
• damage or misuse a restroom, or leave it in poor condition;
• tamper with LooiQ or try to break it.

When something goes wrong.

• When staff report a problem with a restroom, everyone with a visit in the hours before is placed on probation for 30 days. The window is four hours unless the business sets it between 30 minutes and 8 hours. Probation alone doesn't stop access.
• When a guest reports a problem after a visit, the visit just before theirs may receive a strike.
• A minor problem adds one strike. Vandalism and safety problems add two.
• One strike is a warning. Two strikes block access to LooiQ restrooms for 24 hours. Three strikes ban access at every restroom that uses LooiQ.
• A warning given while you're on probation at that same restroom becomes a 24-hour block.

Appeals. When access is blocked or banned, you'll get a link to appeal. Appeal links work for 7 days. You can also email support@looiq.io. We review appeals within 10 business days.

Texts. When you ask for a door code, LooiQ texts it to the number you enter, with a link to rate your experience. You get one text each time you ask, and we don't send marketing texts. Message and data rates may apply. Reply STOP to stop texts from LooiQ, or HELP for help.

Your account. Give accurate information and keep your sign-in details secure. You're responsible for activity in your account, including your staff's.

Your restrooms. You're responsible for your restrooms, locks, door codes and signs; for changing a door code on the keypad and in LooiQ; and for the condition, cleanliness and safety of your restrooms. LooiQ hands out the code you set. It doesn't control your lock.

Plans and billing.

• New accounts start with a 15-day trial, with the limits shown when you sign up. No card is needed to start.
• Plans are billed monthly or yearly at the prices on our pricing page or at checkout.
• Entries above your plan's monthly amount are billed at $10 for each block of 1,000. We let you know when you reach 80%.
• You can cancel at any time from the billing page. Your plan stays active until the end of the period you've paid for.
• We'll give 30 days' notice before changing a price.

Ending an account. You can stop using LooiQ at any time. We may suspend or end an account that breaks these terms.

We work to keep LooiQ running at all times, but we can't promise it will never be interrupted. We may change or remove features with reasonable notice, and we'll announce planned maintenance in advance when we can.

LooiQ is provided as is, without warranties of any kind. LooiQ isn't responsible for the condition, cleanliness or safety of any restroom; each business is responsible for its own. We aren't liable for indirect, incidental, special or consequential damages, or for property damage, unauthorized entry or service interruptions. Our total liability is limited to the amount you paid LooiQ in the 12 months before the claim.

We may update these terms. We'll post the change here and update the date at the top, and we'll email business account holders about a material change. Using LooiQ after a change takes effect means you accept it.

Questions about these terms, bans and appeals: support@looiq.io.