Terms of Service

1. Service description

LooiQ is a QR-based restroom access management platform. We help businesses control who accesses their restrooms by delivering one-time door codes through a QR scan and phone verification process. LooiQ works with your existing keypad lock. No new hardware is required.

2. Business accounts

To use LooiQ as a business, you must create an account and provide accurate contact and billing information. You are responsible for maintaining the security of your account credentials and for all activity under your account.

You may cancel your account at any time. Upon cancellation, simply remove the LooiQ QR sticker from your restroom door. There is nothing to uninstall and no hardware to return.

3. Restroom user terms

By scanning a LooiQ QR code and entering your phone number, you agree to these terms. Your phone number is immediately hashed using HMAC-SHA256 and the original number is discarded. The resulting hash is used solely to manage access and accountability across the LooiQ network.

4. Acceptable use

You agree not to:

• •Share door codes with unauthorized individuals
• •Vandalize, damage, or misuse restroom facilities accessed through LooiQ
• •Attempt to reverse-engineer, tamper with, or circumvent the LooiQ access system
• •Use fake or spoofed phone numbers to bypass bans or accountability measures

5. Cleanliness scores and bans

After each restroom visit, the next user may rate the cleanliness of the facility. These anonymous ratings contribute to a cleanliness score tied to your hashed identifier.

If your score drops below an acceptable threshold, a business may ban your hashed identifier from their location. Bans propagate across the LooiQ network, meaning a ban at one location may restrict access at other participating locations.

You will be notified via SMS if your access is revoked. Bans are based on anonymous hashed identifiers. No personal information is shared between businesses.

6. Service availability

We strive to keep LooiQ available at all times but do not guarantee uninterrupted service. We may modify, suspend, or discontinue features with reasonable notice. Scheduled maintenance will be communicated in advance when possible.

7. Pricing and billing

LooiQ offers a 15-day free trial (no credit card required, limited to 500 accesses) and paid plans: Lite, Starter, Pro, and Enterprise. Paid plans are available with monthly or annual billing. Annual billing provides a discount of approximately 17%.

Each paid plan includes a set number of accesses per month. If you exceed your included accesses, overage charges of $10 per 1,000 additional accesses will apply, billed at the end of each billing cycle. You will receive automatic notifications before reaching your access cap.

You may cancel at any time, and your plan will remain active through the end of the current billing period. We reserve the right to change pricing with 30 days notice.

8. Limitation of liability

LooiQ is provided "as is" without warranties of any kind, express or implied. We are not liable for any damages arising from the use or inability to use the service, including but not limited to property damage, unauthorized access, or service interruptions. Our total liability is limited to the amount you paid for the service in the 12 months preceding the claim.

9. Changes to these terms

We may update these terms from time to time. Material changes will be communicated via email to business account holders. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

10. Contact

Questions about these terms? Reach us at hello@looiq.io.